Refund Policy

Last Updated: January 2025

1. 30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your PhoneShield Pro product, you may return it within 30 days of delivery for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of delivery date
• Unused and in the same condition as received
• In original packaging with all tags and labels attached
• Accompanied by proof of purchase (order confirmation or receipt)
• Not damaged due to misuse or negligence

3. Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Products that have been installed or used
• Items showing signs of wear or damage caused by the customer
• Products without original packaging
• Customized or personalized items (if applicable)
• Clearance or final sale items (if marked as such)

4. How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer service team at info@phoneaccessoriesstore.com or call +442579896308
• Provide your order number and reason for return
• Our team will provide you with a Return Authorization Number (RAN)
• Pack the item securely in its original packaging
• Include the RAN and a copy of your receipt in the package
• Ship the item to the address provided by our customer service team

5. Return Shipping Costs

Return shipping costs are handled as follows:

• Defective or Damaged Products: We cover all return shipping costs
• Change of Mind: Customer is responsible for return shipping costs
• Wrong Item Sent: We cover all return shipping costs and send the correct item free of charge

We recommend using a trackable shipping service for returns to ensure safe delivery.

6. Refund Processing

Once we receive your returned item, we will:

• Inspect the item to ensure it meets return eligibility criteria
• Send you an email confirmation of receipt
• Process your refund within 5-10 business days
• Refund to your original payment method

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Exchanges

If you wish to exchange a product for a different item:

• Follow the return process outlined above
• Indicate that you want an exchange in your communication
• We will send the replacement item once we receive your return
• If there is a price difference, we will either refund the difference or request additional payment

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately upon receipt (within 48 hours)
• Provide photos of the damaged item and packaging
• We will arrange for a replacement or full refund at no cost to you
• Return shipping will be covered by PhoneShield Pro

9. Wrong Item Received

If you receive the wrong item:

• Contact us within 48 hours of delivery
• We will send the correct item immediately via express shipping
• Arrange for collection of the wrong item at no cost to you
• Provide a full refund if you prefer not to receive the correct item

10. Lifetime Warranty Coverage

All PhoneShield Pro products include a lifetime warranty against manufacturing defects:

• Covers defects in materials and workmanship
• Does not cover normal wear and tear
• Does not cover damage from accidents, misuse, or modifications
• Requires proof of purchase
• We will repair or replace defective products at our discretion

11. Partial Refunds

In certain situations, only partial refunds may be granted:

• Items returned more than 30 days after delivery
• Items not in original condition or with missing parts not due to our error
• Items with obvious signs of use
• Products opened or used when not covered under warranty

12. Restocking Fees

PhoneShield Pro does not charge restocking fees for eligible returns. However, if an item is returned in unsatisfactory condition, we reserve the right to deduct reconditioning costs from your refund.

13. Cancelled Orders

You may cancel your order before it ships:

• Contact us as soon as possible to request cancellation
• If the order has not been dispatched, we will cancel it and issue a full refund
• If the order has already shipped, standard return procedures apply

14. Lost or Stolen Packages

For lost or stolen packages:

• Contact us immediately if your package shows as delivered but you did not receive it
• We will investigate with the shipping carrier
• If the package is confirmed lost or stolen, we will send a replacement or issue a full refund

15. International Returns

For international orders:

• Same 30-day return policy applies
• Customer is responsible for return shipping costs unless the product is defective
• Customs fees and import duties are non-refundable
• Returns may take longer to process due to international shipping times

16. Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Card: Refunded to the same card used for purchase
• PayPal: Refunded to your PayPal account
• Alternative methods may be arranged in special circumstances

17. Multiple Item Returns

If you purchased multiple items and wish to return only some:

• You may return individual items from your order
• Shipping fees are prorated based on returned items
• Each item must meet eligibility criteria independently

18. Contact Us

If you have questions about our Refund Policy or need assistance with a return, please contact us:

PhoneShield Pro Customer Service
Email: info@phoneaccessoriesstore.com
Phone: +442579896308
Address: 9 Julia Place East Jim, CM0 7HA, United Kingdom
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT

19. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.